Your Premier Choice In Warranty Processing Services
Over forty years ago when RESET began, we dealt with service companies that had contracts with their customers to maintain the units they had sold. There was never any doubt that RESET was the only choice for repair, but what if the unit was still under warranty?
- Unit ships back from the customer
- Unit is sometimes tested
- Warranty is verified
- If out of warranty ship to RESET for repair, if not-
- Contact OEM
- Get Return Authorization information
- Ship to OEM
- Receive Unit from OEM
- Maybe tested before it goes to the field
- Ship to the end user
An incredibly costly and time consuming process with quality risks added in for good measure.
With RESET already having test procedures in place and strong relationships with all the OEM’s, it became a natural fit to take over Warranty Processing for our customers.
Now with RESET working in many different industries worldwide, we have become the number one choice for warranty processing. Regardless of the products or technologies, our Warranty Processing program will save you time and money, and let you concentrate on what’s important, Your current and potential Customer base.
Here is an example of a RESET Warranty Processing Program:
- The defective product is shipped direct from the end user to RESET
- The product is tested and warranty verified
- Under warranty? – RESET contacts OEM, takes care of all the needed paperwork and is shipped managing the vendor the whole way.
- Not Under Warranty – RESET reports the Failure, quotes the repair and moves it directly into the repair process
- End result, repaired or processed, the drive is shipped directly back to the end user, getting the most out of the OEM warranty and delivering a great quality product. It saves a tremendous amount of time in shipping, internal resources to manage the process and best of all, it increases our customers profit margin.
No matter what your industry, what your product or technology, RESET is the best choice for warranty processing. Just call us – It’s what we do.